Privacy & Cookie Policy

Enviroscreen LLP respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you interact with us and to remind you of your privacy rights and how the law protects you.

1. Important information and who we are

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We do not believe that our use of cookies poses any threat to your personal privacy or online security and we recommend that you indicate that you will “allow” cookies. If you “disable” cookies the interactive functions of the website will not operate, for example, data-submission via forms and many other features of the website cannot work fully without using cookies.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Enviroscreen LLP is the controller and responsible for your personal data (also referred to as "we", "us" or "our" in this privacy notice).

We have appointed a data protection advisor who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please email them at andrew.davis@enviroscreen.org.uk.

Our full details are:

ENVIROSCREEN SYSTEMS LLP, Swift House, 13 Ronsons Way, St Albans, AL4 9QT

Email address: info@enviroscreen.org.uk

Tel: 01727 220 007

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. These links may include YouTube and Social Media networks such as Facebook, Linkedin, Twitter, Instagram and Google.

2.The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, title, job position and date of birth.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes payment terms and credit scores. No credit card information is collected or stored.

Transaction Data includes details about payments to and from you along with any other products or services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and the devices you use to access our website.

Profile Data includes your username and password, purchases or orders made by you, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving communications from us.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We value and respect you, your business and your personal data and therefore would like to assure you that we do not, have not and will never sell or pass your details to third parties for remarketing purposes.

3. If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

4. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms, by corresponding with us by post, phone, email or otherwise, inviting a member of Enviroscreen to your premises/site or during a visit to our offices or an exhibition stand. This includes personal data you provide when you:

create an account with us
purchase a product online, by email, fax or by phone
subscribe to our newsletter
request marketing material to be sent to you
enter a competition, promotion or survey
interact with us on social media
provide us with feedback

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from the following parties: analytics providers;
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract, we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Where you have consented for us to do so.

You have the right to withdraw consent to receive marketing material at any time by contacting us at andrew.davis@enviroscreen.org.uk or by visiting /preferences.

5. Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact andrew.davis@enviroscreen.org.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of Data Lawful Basis for Processing Including Basis of Legitimate Interest

To register you as a new customer (a) Identity Performance of a contract with you

(b) Contact

To process and deliver your order

including: (a) Identity (a) Performance of a contract with you

(a) Manage payments, fees and (b) Contact (b) Necessary for our legitimate interests (to recover debts due to us)

charges (c) Financial

(b) Collect and recover money (d) Transaction

owed to us (e) Marketing and Communications

To manage our relationship with (a) Identity (a) Performance of a contract with you

you which will include: (b) Contact (b) Necessary to comply with a legal obligation

(a) Notifying you about changes (c) Profile (c) Necessary for our legitimate interests (to keep our records updated

to our terms or privacy policy (d) Marketing and and to study how customers use our products/services)

(b) Asking you to leave a review Communications

or take a survey

To administer and protect our (a) Identity (a) Necessary for our legitimate interests (for running our business,

business and our website (including (b) Contact provision of administration and IT services, network security, to prevent

troubleshooting, data analysis, (c) Technical fraud and in the context of a business reorganisation or group restructuring exercise)

testing, system maintenance, support,

reporting and hosting of data) (b) Necessary to comply with a legal obligation

To deliver relevant website content (a) Identity Necessary for our legitimate interests (to study how customers use our

and advertisements to you and (b) Contact products/services, to develop them, to grow our business and to inform

measure or understand the (c) Profile our marketing strategy)

effectiveness of the advertising (d) Usage

we serve to you (e) Marketing and

Communications

(f) Technical

To use data analytics to improve (a) Technical Necessary for our legitimate interests (to define types of customers for

our website, products/services, (b) Usage our products and services, to keep our website updated and relevant,

marketing, customer relationships to develop our business and to inform our marketing strategy)

and experiences

To make suggestions and (a) Identity (a) Consent where you have signed up to or subscribed to receive our newsletter

recommendations to you about (b) Contact (b) Necessary for our legitimate interests (to develop our products/services

goods or services that may be of (c) Technical and grow our business)

interest to you (d) Usage

(e) Profile

6. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you registered and you have not opted out of receiving that marketing.

Opting out

You can ask us to stop sending you marketing messages at any time by contacting us at andrew.davis@enviroscreen.org.uk or clicking on the unsubscribe link at the bottom of any marketing email.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with external third parties for the purposes set out in the table in displayed within “Purposes for which we will use your personal data”.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. External Services

eShots / Newsletter

We use third-party providers to deliver our electronic mail content. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our services.

LiveChat service

We use a third-party provider, Wix, to supply and support our LiveChat service, which we use to handle customer enquiries in real time.

When you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session.

You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.

Courier services

Limited personal data will be shared with Royal Mail, Tuffnells Parcel Express, Maxoptra and from time to time alternative courier businesses depending on the need of the business in order to make delivery of goods purchased.

International transfers

A minority of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data can be requested from us by contacting us at andrew.davis@enviroscreen.org.uk.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10. Your legal rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

11. What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

12. Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Privacy Notice updated January 2021